Our Expert Mashers have compiled a list of frequently asked questions for the self-proclaimed tech wizards who seek the Holy Grail of Troubleshooting! βš‘πŸ’»

How do I port numbers into my Signalmash account?

We will need a copy of your current provider’s latest invoice that reflects the numbers that you wish you port. 

Open a support ticket by filling out the form below. Once a representative gets back to you, send them your latest invoice.

We will send you a letter of authorization that permits us to initiate the porting process for your account. 

How can I increase calls per second (CPS)?

In order to comply with the Know Your Customer (KYC) rules and regulations, by default your account is limited to one call per second. To increase capacity, please complete the form here and we'll see what we can do to help you.

Why is it that I have to maintain an initial subscription for three months when I first place an order for my phone numbers (DIDs)?

It is currently the industry standard by all carriers to maintain DIDs for the first three months. After that, it turns into a monthly subscription as long as you desire to maintain that phone number.

How do I deactivate my account?

We are deeply saddened that you choose to leave our awesome Universe but we respect your decision. 

Write sadtogo@signalmash.com to initiate your request and an Expert Masher will get back to you. Be sure to include the email address that you log into the Signalmash portal with.

May your virtual journey continue elsewhere and lead you to where SMS and voice messages sparkle with joy. πŸ’¬πŸ“ž Remember, a merry customer is a loyal customer, and a clever message is worth a thousand clicks! πŸ’―πŸ’‘ 

I don't want a phone number anymore. How do I not renew my phone number subscription? 

If you have owned your phone number for three months or more, you can do that from the Signalmash Portal. Log in and go to the Manage Numbers tab. Deselect the Auto Renew checkbox. 

After following the steps above, the phone number will no longer be billed or active under your account on the next billing cycle.

I am unable to make a payment. What should I do?

Please submit an electronic ticket below. It's important to include the email address that you use to log into the Signalmash portal with.

Do you accept PayPal as a form of payment?

We haven't added PayPal to our payment options for now, but hey, who knows? We might welcome it aboard in the future! πŸ€œπŸ€› Stay tuned for updates! πŸ˜„πŸŽ‰
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