How to register / white list numbers 

To register a call center's phone numbers, businesses can 

use the Free Caller Registry (FCR) portal a free service that helps legitimate businesses get their phone numbers identified as such by carriers and analytics engines. 

This helps prevent calls from being flagged as spam or scam.

Here's how to register your numbers with the FCR:

Please look up and register with the other registries as well. 

Go to the FCR website: 

Visit https://www.freecallerregistry.com/fcr.

Register: 

Click the "Register Here" button.

Complete the form: 

Provide your business details, phone numbers, and a display name.

Verify: 

Follow the instructions to verify your information, usually through a code sent to your email or phone.

Submit and wait for confirmation: 

Submit your application and wait for confirmation from the call management service providers.

Benefits of registration:

Reduced spam/scam labels: 

Registration helps carriers distinguish your calls as
legitimate, reducing the likelihood of them being blocked or labeled as spam.

Improved call delivery: 

By being recognized as a legitimate caller, your calls are more likely to reach your customers.

Free service: The Free Caller Registry is free to use for businesses.

There are several ways to check if your phone number is being flagged as spam or "Scam Likely," which can affect your ability to make and receive calls, especially for businesses.

Here's how you can check:

1. Use Online Caller ID Lookup Services:

Other Services: Explore other Caller ID lookup services or reputation checkers to see how your number appears. Some of these services may provide a reputation score based on factors like call volume and user reports.

2. Check with Carrier Providers:

Carrier Apps/Tools: Some phone carriers like Verizon (Call Filter), AT&T (ActiveArmor), and T-Mobile (ScamShield) offer built-in spam filters and apps that automatically identify and block spam calls. Check if your number is flagged through their systems.

Contact Support: You can contact your carrier's support department to inquire about your number's spam status.

Test Calls:

Call someone with a spam detection app: Call a friend or colleague who uses a spam detection app to see if your number appears as a spam number on their caller ID.

DIY testing: You can also perform test calls to phones on different major carriers (AT&T, T-Mobile, and Verizon) and observe how your number is displayed.

 Search Online:

Google/Forums/Websites: Search your number on Google, forums, or websites like Reddit to see if others have reported it as a scam or spam number.

5. Consider Factors That Contribute to Spam Flags:

High Call Volume: Making a large number of calls in a short period can trigger spam filters.

Short Call Duration: If your calls are frequently disconnected quickly, it may be perceived as spam.

Low Answer Rates: If your calls are often ignored or declined, it can suggest they are unwanted.

User Reports: If multiple recipients mark your number as spam, it can be flagged.

Previous Use by Spammers: If your number was previously used for spam or scam calls, it may have a negative reputation.

Inconsistent Call History: Calling strangers at unusual times may indicate suspicious activity. 

Vicidial allows for DID (Direct Inward Dialing) rotation for outbound calls to help manage caller ID reputation and improve answer rates.

Here's how you can set up DID rotation in Vicidial:

1. Enable CID Groups and Campaign Areacode CID:

Navigate to ADMIN > SYSTEM SETTINGS.

Set the value for "Enable CID Groups and Campaign Areacode CID" to 1.

2. Create and Configure CID Groups:

Navigate to ADMIN > CID GROUPS.

Click on Add a CID Group.

Fill in the required fields:

CID Group ID: Assign a unique ID (e.g., 10001).

CID Group Note: Provide a descriptive name (e.g., "Random callerid").

CID Group Type: Set it to NONE for basic rotation.

Admin User Group: Select the relevant admin user group.

Click Submit.

3. Add DIDs to the CID Group:

In the next section, add your DIDs one by one.

Include a Description for each DID.

Press the ADD button to add each DID.

Activate each DID by checking the box under the ACTIVE column.

You can also click select all to activate all DIDs.

Press SUBMIT CHANGES.

4. Assign CID Group to Campaigns:

Go to the campaign settings for the campaigns you want to use DID rotation.

Locate the setting for CID Group and select the CID group you just created.

This will enable the rotation of DIDs assigned to that CID group for calls made from that campaign.

Further Notes:

Vicidial supports rotating DIDs based on state or area code, as well as general random rotation within the CID group.

You can also manage multiple CID groups and rotate between them, for example, by using a stored procedure called by a cron job.

For advanced configurations or troubleshooting, you can refer to the VICIdial.org forum.